TREFCO - Warranty

TREFCO Pty Ltd warrants to the original purchaser of a TREFCO manufactured product, that for 12 months from the date of purchase or installation, any defect in workmanship or material resulting in the product malfunctioning, while under correct use, will be repaired or replaced. Liability under this warranty is limited to replacing or repairing a part without charge, for parts and labour.

Glass replacement due to accidental breakage is not covered under any circumstance by this warranty.

Damage caused as a result of electrical power surges or storm damage to the electrical components or any other part or component.

Any loss, damage or expenses directly or indirectly arising from use or inability to use the product or from any other cause.

Any part of the cabinet which has been subject to miss use, neglect, alteration, incorrect installation (if Trefco Pty Ltd does not install the cabinets or equipment supplied), accident or to damage caused by transportation, use of abrasive chemicals or the replacement of fluorescent tubes or light globes.

Installation or removal costs other than standard labour costs by our authorised agents during normal working hours.

Refrigeration unit is conditional upon a monthly cleaning of the condenser coil removing debris, fluff, hair etc, allowing for proper airflow.

Travelling time in excess of 100 kilometres from an authorised service agent.

TREFCO Pty Ltd does not guarantee that any service to be performed under this warranty will be carried out within a particular time limit. However, TREFCO Pty Ltd will strive to have all warranty claims, resolved within the shortest time frame possible.

1. Get the cabinet’s serial number, purchase date and the dealers name if you purchased through a dealer network.

2. Contact Trefco Pty Ltd on our toll free number – 1300 667 372, notify Trefco of the problem.

3 Trefco will issue you with a claim number and advise you what to do next.

4. If a technician has not fronted to carry out the repairs as agreed to within the specified period, please ring Trefco, informing them of the delay, so we can find out why and notify you ASAP.

5. Please note – any repairs made to Trefco cabinets without prior consent from Trefco Pty Ltd during the warranty period, may make the warranty null and void or the outstanding money owed may not be reimbursed in full by Trefco Pty Ltd.

6. All warranty repairs are carried out during standard working or trading hours, after hours repairs will not be refunded to the claimant under any circumstance. Trefco must be notified of the problem and accept liability of the problem before any action may be taken.

In the event of a break down, please check the thermostat setting, the plug is properly inserted into the power point and power supply fuse prior to contacting Trefco P/L.

Trefco P/L MUST be notified immediately for warranty claims to be repaired promptly.

DO NOT arrange repairs to cabinets without prior consent from Trefco P/L personnel. Failure to comply may result in warranty being null and void, or repair charges may not be reimbursed.

When making a service call, please make sure you receive a claim number for the repairs and quote the following details -

Cabinet Model ………………………………………….

Cabinet Type ………………………………………….
i.e., refrigerated, heated etc

Serial Number ………………………………………….

Date Installed ………………………………………….

Purchased from ……………………………………………
(Dealers trading name)

Trefco P/L repairs claim number TR - ………………….

DO Keep cabinet doors closed at all times

DO Preheat pies etc, before placing product into pie warmer cabinet - pie warmers are not ovens, they are a holding cabinet designed to maintain the products temperature
only.

DO Clean air vents inside the refrigerated cabinets daily.

DO Clean condensers at least once every month for adequate airflow and to prevent over heating of the condenser unit.

DO Use a specified stainless steel polish on the stainless steel finishes, this will aid in the prevention of fingerprint marks on the stainless steel surfaces.

DO Ensure that air vents in the refrigerated cabinets are fitted correctly after cleaning if fitted incorrectly, it will restrict the air flow, increasing cabinets temperature dramatically, and may damage refrigeration system (see figure c).

DO NOT Clean heated cabinet when hot, wait for it to cool down first.

DO NOT Place any objects over air vents of the refrigerated cabinets, this will restrict the air flow of the refrigeration system and may cause permanent damage.

DO NOT Store boxes etc in front of air vents on refrigerated or heated cabinets, this will restrict the air flow of the heated or refrigeration system causing permanent damage.

DO NOT Place hot food into ambient or refrigerated cabinets, this will cause condensation inside the cabinet and may cause the coil to freeze up. Refrigerated cabinets are not designed for cooling hot food!

DO NOT Run heated cabinets higher than 85 degrees C.

DO NOT Hose or allow flowing water around or under the cabinets at any time, electrocution of an individual may be the end result.

DO NOT Tamper with the digital controller, they are preset in the factory for optimum results.

DO NOT Leave refrigerated cabinet doors open on hot days, using the cold air to cool down with, this may cause the refrigeration system to over heat, may cause the coil to freeze, heating the cabinet up.

DO NOT Leave refrigerated doors open any longer than necessary, even on cooler days, as this will increase humidity inside the cabinet, which may cause the coil to freeze up.

DO NOT Use strong detergents on stainless steel, laminate, or wood finishes. Only use warm soapy water on laminated and wood finishes which have a clear lacquerapplied to the surface.